This Privacy Policy explains how SouthStar Appliance Solutions (we, us, or our) collects, uses, shares, and protects information from users of our website, including www.southstarappliancesolutions.com (the Site). By using the Site or contacting us through the call request form, you consent to the practices described in this Privacy Policy.

Information Collection

When you use the Site or submit a service request form, we collect personal information you provide, such as your name, email address, and phone number. This information is used solely for the purpose of providing appliance repair services and contacting you regarding your service request.

We may also collect non-personal browsing data through cookies or web beacons to enhance your user experience. These technologies help us understand aggregate user behavior on the Site and make improvements accordingly.

Information Use

Your personal information will be used to facilitate the services you request, including contacting you via phone, email, or text for service-related purposes. We may also use the information to evaluate and improve our services and the Site.

Information Sharing

We value your privacy and do not sell your personal information to third parties. However, we may share your information with trusted partners solely for operational and service-related purposes. These partners are contractually obligated to maintain the confidentiality and security of your information.

Legal Actions and Dispute Resolution

By interacting with the Site or using our services, you agree to waive the right to sue or take any legal action beyond direct negotiation for disputes related to the Site or services provided. You also agree that any compensation for claims will be limited to a maximum of $100, and that you will be responsible for your own legal fees and expenses in the event of a dispute.

Opt-Out

If you wish to opt-out of future communications or need any assistance regarding our privacy practices, please contact us at (562) 295-6785. We will process your request promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on the Site and indicate the date of the last revision. Continued use of the Site after any modifications constitutes your acknowledgment and acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at (562) 295-6785.